FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 22 countries, serving over 7 million customers a year. We are present, in Trinidad and Tobago. At Piarco we have branches in the public hall of Arrivals and Departures and at the baggage claim hall of Arrivals.

Global Exchange has 3 branches at Piarco International Airport. Check the exact location of all our branches in Trinidad and Tobago.

Besides in this country, our company is in another 22 and it is currently immersed in a process of constant expansion in Latin America, Europe, Oceania and Asia.

Our currency exchange branches at the Piarco International Airport are available 24 hours a day, 7 days a week. You can check the schedule of each branch on this website.

In order to provide our Customers with the most comprehensive service, we carry out exchange transactions in a wide range of currencies, apart from Trinidadian Dollar: Euro, Sterling Pound, US Dollar, Canadian Dollar, Swiss Franc, Trinidadian Dollar, Jamaican Dollar, Guyanese Dollar, Barbadian Dollar, Surinamese Dollar and East Caribbean Dollar.

We currently do not charge any service fees for any of our currency exchange transactions in Trinidad and Tobago.

Exchange rates suffer continuous fluctuations. For this reason, we recommend checking the rates published at our exchange outlets.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash and Mastercard cards.

According to our internal policy to fight against money laundering, we require a valid identification document (e.g. a passport) in order to register the personal details of every Customer who carries out a transaction at our exchange outlets, regardless of the amount.

Trinidad and Tobago is a country that, despite being located only 11 kilometres from Venezuela, does not establish many commercial relations with this country. There are not direct flights to Europe either, although there are flights to the United Kingdom via Saint Lucia. The Trinidadian dollar (TTD) is the local currency in Trinidad and Tobago and it does not have purchase or use option in other countries, so it is highly likely that you cannot exchange your Trinidadian dollars abroad. For that reason, we recommend you to exchange the local money you have left before travelling back to Europe.

You can use this voucher in your next currency exchange transaction, at any of our branches within the same country. This discount is applicable on the exchange margin and it does not expiry.

If you still have doubts, you can ask any of our agents at the Customer Service Department.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Chile on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in Trinidad and Tobago.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.